**Delivery Service Alert** (last updated: Dec 30th, 2021)
Customers may still experience minor delays in receiving items shipped from our warehouse in Vancouver. BC highways have partially re-opened to essential services including couriers and postal vehicles but at this time we are still unable to provide any guaranteed delivery times for Ground Service shipping.
Fast, easy shipping is something we pride ourselves on, and we’re working hard to get your product(s) to you as soon as possible. As always, feel free to reach out to us if you have any questions.
FREE SHIPPING Over $100
Free standard shipping (2-9 days) on orders over $100 CAD, before shipping and taxes.
Same-Day shipping on orders processed before 2:00pm EST, Mon - Fri.*
Valid to any Canadian shipping address.
No cash value & no adjustment on previous orders.
Does not apply to refunds or exchanges. Offer may expire without notice.
RETURNS & EXCHANGES
Items may be returned for a 100% Refund or Exchange within 30 days of original purchase.
Customers are responsible for return shipping costs and one-way postage fees on product exchanges.
Returned items which qualified for Free Shipping will be refunded less our outbound shipping costs.
*No refunds or exchanges of custom made car seat covers or used bedding products.
We guarantee workmanship, materials, and product satisfaction for 6 months, assuming normal and intended use.
Products may be returned for replacement or credit within 6 months of purchase if they are found to be defective in any way.
Further Shipping Info & Details:
Qualifying orders will have the option to select "Free Shipping" only after entering the delivery Country and Province / State.
International Orders are available and will be invoiced on an individual basis. Please email us for a shipping quote which can be added to your custom Paypal invoice.
For added security we include a tracking number on all parcels which is included with your shipping confirmation email. However, some of our smallest items have the low-cost shipping option of a "Letter Rate". This option does not include a tracking number.
* We attempt Same Day shipping on all orders processed before 2:00pm EST (Monday to Friday, Holidays excluded). All orders are quickly processed, packaged, & shipped from our warehouse in Vancouver, BC. If your parcel isn't shipped 'Same Day', then it will be shipped on the following business day.
** Please include any special delivery instructions in the 'Order Notes' section of the Checkout Page. (For example: "please leave by side door")
*** "Free Shipping" applies to original outbound shipping costs only.
For more information on Returns and Exchanges please read our complete Returns & Exchange Policy.