Please review this page and contact customer service by email or call toll free 1-800-667-2261 before sending items for exchange or return. Thank you.
We are pleased to offer product exchanges provided that we are notified within 30 days of the original purchase date. Customers are responsible for the return shipping costs on product exchanges.
Please try to be sure of sizing when placing your order, and do not hesitate to email or call our toll-free number with any questions regarding fitting and sizing. We have been sizing products for 35 years and can likely offer suggestions.
We accept product returns within 30 days of purchase. Customers are responsible for return shipping costs.
Refunds are processed and issued only after we have received the returned items.
Returns of non-defective products which qualified for Free Shipping will be refunded less our outbound shipping costs.
USA clients, please note that exchanges and returns must be sent via the US Postal Service and marked "Canadian Goods Returning to Seller (9813)". Please address to our warehouse address listed in the footer below, and please do not ship with any private courier (FedEx, UPS, DHL, etc.) as these parcels will be refused.
*We can only accept returns of Wool Bedding products if the item is unused and still in it's original packaging.
Sheepskin is a natural product. Slight irregularities and variations may occur in colour and texture. These traits are characteristic of natural sheepskin products and we believe they add to the authenticity and character of our products.