Returns & Exchanges
Please review this page and contact customer service by email or call toll free 1-800-667-2261 before sending items for exchange or return. Thank you.
Please be sure of sizing when placing an order. And please do not hesitate to email or call our toll-free number with any questions regarding fitting and sizing. (We have been fitting car seat covers and slippers for 30 years, so we can likely offer helpful suggestions!)
We are pleased to offer product exchanges provided that we are notified within 30 days of the original purchase date. Customers are responsible for shipping costs on product exchanges.
*If, by our mistake, the incorrect item or size is shipped and your order is not 100% complete, then we will pay for all of the exchange costs incurred by our error, and apologize for the inconvenience.
We accept product returns within 30 days of purchase. Customers are responsible for return shipping costs.
Refunds are processed and issued only after we have received the returned items.
Returns of non-defective products which qualified for 'Free Shipping' will be refunded less our outbound shipping costs.
USA clients, please note that exchanges and returns must be sent via the US Postal Service and marked "return to sender". Please do not ship with a courier (FedEx, UPS, DHL, etc.) and address parcels to 'Southern Cross Sheepskins Inc.' at our warehouse address listed below.
*We can only accept returns of bedding products if the item is unused and still in its original packaging.
Sheepskin is a natural product. Slight irregularities and variations may occur in colour and texture. These traits are characteristic of natural sheepskin products and only add to the authenticity and character of our products.